:root{--navy:#192544;--green:#278a16;--line:#e5e9f0;--text:#14213d;--muted:#748099}
body{color:var(--text);font-family:Inter,'Segoe UI',system-ui,sans-serif;font-size:14px;background:#f7f8fa}button,input,textarea,select{font-family:inherit}button,a,input,textarea,select{outline-offset:3px}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible{outline:2px solid #278a16}.button{border-radius:6px;font-size:12px;min-height:36px}.button.primary{background:#278a16;color:#fff;border-color:#278a16}.button.primary:hover{background:#207212}.muted{color:#748099}.panel{border-radius:8px;box-shadow:none}.badge{font-size:11px;border-radius:6px;padding:6px 8px;white-space:nowrap}.badge.in_progress{color:#005bd5;background:#e5efff}.badge.resolved,.badge.closed{color:#197243;background:#e7f5eb}.avatar{border-radius:50%;background:#e0efd9;color:#254329;flex-shrink:0}.sidebar{width:220px;padding:22px 12px 14px;background:#192544;border:0}.sidebar .brand{padding:0 7px;gap:10px;font-size:16px;margin-bottom:26px;color:white}.sidebar .brand img{width:49px;height:57px;object-fit:contain}.brand span{letter-spacing:4px;font-size:9px}.sidebar nav{display:flex;flex-direction:column;gap:4px}.sidebar nav a{padding:10px 16px;border-radius:6px;font-size:14px;color:#d6deee;gap:14px}.sidebar nav a.active{background:#278a16;color:white;box-shadow:none}.sidebar nav a:hover{background:#263657}.sidebar nav a.active:hover{background:#207212}.sidebar-bottom{margin-top:auto;padding-top:18px}.department-label{display:flex;gap:12px;align-items:center;color:#c9d3e6;padding:14px 12px;border-bottom:1px solid #34415f;font-size:13px}.profile{padding:14px 3px 8px;gap:12px}.profile strong{color:#fff;font-size:12px;line-height:1.5}.profile small{font-size:11px;color:#c1cce0}.logout{font-size:12px;color:#c1cce0}.main-wrap{margin-left:220px;height:100dvh;display:flex;flex-direction:column;min-width:0}.topbar{height:64px;min-height:64px;padding:0 26px;gap:22px;border-bottom:1px solid var(--line);background:white}.topbar>span{font-size:13px;white-space:nowrap}.topbar .avatar{margin-left:auto;width:36px;height:36px}.topbar #global-search{margin:0 auto;width:min(48%,590px);height:40px;display:flex;align-items:center;gap:12px;padding:0 10px 0 14px;background:#fff;border:1px solid #cfd8e6;border-radius:9px;box-shadow:0 1px 3px #182b4810}.topbar #global-search input{font-size:13px;line-height:1.4;min-width:0;flex:1;background:transparent;border:0;outline:0;padding:0 4px 0 8px}.topbar #global-search .icon-button{width:32px;min-width:32px;height:30px;border:0;background:transparent}.topbar #global-search>.icon{flex-shrink:0;color:#7b8ba4}#main{padding:28px;flex:1;min-height:0;overflow:auto}#main.inbox-main{padding:0;overflow:hidden}.inbox-workspace{height:100%;display:grid;grid-template-columns:320px minmax(0,1fr);background:#fff;min-width:0}.inbox-workspace.has-ticket{grid-template-columns:320px minmax(0,1fr) 300px}.inbox-list{display:flex;flex-direction:column;min-height:0;border-right:1px solid var(--line);background:#fff;overflow:hidden}.inbox-title{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:23px 20px 14px}.inbox-title h1{font-size:24px;margin:0;letter-spacing:-.5px}.inbox-title h1 span{display:inline-block;font-size:12px;padding:4px 8px;background:#edf1f6;border-radius:5px;vertical-align:middle;margin-left:8px;letter-spacing:0}.inbox-title .button{padding:8px 12px}.inbox-tabs,.conversation-tabs,.composer-tabs{display:flex;gap:12px;border-bottom:1px solid var(--line);padding:0 15px}.inbox-tabs button,.conversation-tabs button,.composer-tabs button{background:transparent;border:0;border-bottom:2px solid transparent;border-radius:0;color:#52627e;font-size:12px;padding:13px 8px;cursor:pointer;white-space:nowrap}.inbox-tabs button.selected,.conversation-tabs button.selected,.composer-tabs button.selected{border-bottom-color:#278a16;color:#236319;font-weight:600}#inbox-search{display:flex;align-items:center;gap:6px;padding:15px 16px 7px}#inbox-search .search-input{min-width:0;width:100%;border:1px solid #dce3ed;background:#f7f8fa;border-radius:6px}#inbox-search input{min-width:0;font-size:12px;width:100%;background:transparent}#inbox-search .icon{flex-shrink:0}.inbox-filters{padding:5px 18px 12px;font-size:12px;color:#52627e;border-bottom:1px solid var(--line)}.inbox-filters summary{cursor:pointer}.inbox-filters form{display:grid;gap:8px;padding:12px 0 0}.inbox-filters select{font-size:12px;padding:8px}.inbox-cards{overflow-y:auto;overscroll-behavior:contain;flex:1;min-height:0}.inbox-card{display:block;padding:18px 18px 13px;border-bottom:1px solid var(--line);border-left:3px solid transparent;color:#14213d;position:relative}.inbox-card:hover{background:#f7faf4}.inbox-card.selected{background:#f0f8e9;border-left-color:#278a16}.card-top{display:flex;justify-content:space-between;align-items:center;gap:8px;color:#748099;font-size:11px}.card-top .badge{font-size:10px;padding:4px 6px}.inbox-card h3{font-size:13px;line-height:1.45;margin:6px 0 10px;font-weight:650;overflow-wrap:anywhere}.card-person{display:flex;align-items:center;gap:7px;font-size:11px;color:#52627e}.avatar.tiny{height:23px;width:23px;font-size:9px;background:#e4edff;color:#3469c3}.card-bottom{display:flex;align-items:center;justify-content:space-between;gap:8px;font-size:11px;color:#748099;margin-top:8px}.priority{font-size:11px}.priority.normal i{background:#e9a400}.priority.high i{background:#e84b2a}.inbox-card time{display:block;text-align:right;color:#748099;font-size:10px;margin-top:7px}.inbox-pagination{padding:7px 15px;border-top:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;font-size:11px}.list-empty{padding:28px 20px;color:#748099;font-size:13px}.ticket-workspace{display:flex;flex-direction:column;min-width:0;min-height:0;overflow:hidden}.ticket-detail-heading{padding:23px 22px 10px;margin:0;position:relative}.ticket-detail-heading h1{font-size:23px;letter-spacing:-.6px;line-height:1.4;margin:15px 0 10px;overflow-wrap:anywhere}.ticket-detail-heading .muted{font-size:12px;line-height:1.6;margin:0}.ticket-kicker{gap:10px;font-size:14px;flex-wrap:wrap}.ticket-kicker>span:first-child{font-size:15px;color:#14213d;font-weight:700}.ticket-kicker .difficulty{margin-left:auto}.ticket-heading-actions{display:flex;justify-content:flex-end;gap:8px;margin-bottom:13px}.ticket-heading-actions .button{font-size:11px}.conversation{display:flex;flex-direction:column;min-height:0;flex:1;border:0;border-radius:0;background:#fff;overflow:hidden}.conversation>.section-heading{padding:6px 22px 8px;border:0}.conversation>.section-heading h2{display:none}.conversation .handler{font-size:10px;color:#748099}.conversation-tabs{padding:0 22px}.conversation-tabs button{font-size:13px;padding:13px 16px}.conversation #messages{flex:1;min-height:80px;overflow-y:auto;overscroll-behavior:contain;padding:0 22px}.message{padding:22px 0;gap:13px;border-bottom:1px solid var(--line)}.message .avatar{width:34px;height:34px;font-size:11px}.message-content{min-width:0}.message-content header{gap:10px;flex-wrap:wrap;align-items:center;margin-bottom:10px}.message-content strong{font-size:13px;color:#14213d}.message-content time{font-size:11px;color:#748099;margin-left:0}.message-body{font-size:13px;color:#334463;line-height:1.75}.message-sources{color:#386e25;font-size:11px;background:#f0f8e9;overflow-wrap:anywhere}.internal-message{background:#fff8e5;border-left:3px solid #edc45b;margin:10px 0;padding:16px;border-radius:6px}.note-label{font-size:10px;color:#8b5a10}.system-message{text-align:left;color:#748099;font-size:11px;padding:15px 0}.conversation:not(.activity-only) .system-message{display:none}.conversation.activity-only .message{display:none}#reply-area{flex-shrink:0;max-height:48%;overflow:auto;background:#fff}.reply-form{margin:12px 16px 16px;border:1px solid #dce3ed;border-radius:8px;padding:0 14px 12px}.composer-tabs{margin:0 -14px 12px;padding:0 12px}.reply-form>label{font-size:11px;color:#748099;font-weight:400}.reply-form textarea{font-size:13px;min-height:78px;height:90px;max-height:170px;resize:vertical;background:#fff;border-radius:6px}.reply-actions .muted{font-size:10px}.reply-actions .button{font-size:12px}.writing-internal{background:#fff8e5}.check-label[hidden]{display:none}.detail-sidebar{display:flex;flex-direction:column;overflow-y:auto;overscroll-behavior:contain;padding:12px 10px;gap:12px;background:#f7f8fa;border-left:1px solid var(--line);min-height:0}.detail-sidebar>section{flex-shrink:0;background:white}.detail-sidebar .section-heading{padding:17px 16px 12px}.detail-sidebar h3{font-size:14px}.detail-meta{padding:0 16px 12px}.detail-meta>div{font-size:11px;gap:12px}.detail-meta span{color:#64738d}.detail-meta strong{color:#334463}.handling-form{padding:16px}.handling-form .field{font-size:11px}.handling-form input,.handling-form select{font-size:12px;background:#fff;padding:9px;border-radius:6px}.handling-form .button{font-size:11px}.priority-rule-note{padding:0 16px 14px;font-size:11px}.attachments{padding:0 16px 12px}.attachments>a{font-size:11px}.resolved-note{padding:16px}.resolved-note strong{font-size:13px}.resolved-note p{font-size:12px}.ai-pending{flex-shrink:0;font-size:11px;margin:8px 20px;padding:9px}.info-close,#show-ticket-info,.mobile-back{display:none}.inbox-welcome{display:grid;place-items:center}.page-heading h1{font-size:26px}.form-panel input,.form-panel textarea,.form-panel select{font-size:14px}.form-panel .field{font-size:12px}.topbar .mobile-menu{flex-shrink:0}.info-open{z-index:45}[hidden]{display:none!important}
@media(min-width:1650px){.inbox-workspace.has-ticket{grid-template-columns:360px minmax(0,1fr) 320px}.inbox-workspace{grid-template-columns:360px minmax(0,1fr)}}
@media(max-width:1399px){.inbox-workspace.has-ticket{grid-template-columns:300px minmax(0,1fr)}.inbox-workspace{grid-template-columns:300px minmax(0,1fr)}.detail-sidebar{display:none}.detail-sidebar.info-open{display:flex;position:fixed;right:0;top:64px;bottom:0;width:330px;box-shadow:-10px 0 35px #19254424}.info-close,#show-ticket-info{display:inline-flex}.sidebar{width:190px}.main-wrap{margin-left:190px}.sidebar .brand{font-size:14px}.sidebar nav a{font-size:13px;padding:13px 12px}.ticket-detail-heading h1{font-size:22px}.topbar{padding:0 20px}.handling-form .form-grid{grid-template-columns:1fr 1fr}.detail-sidebar>section:first-child{grid-row:auto}}
@media(max-width:1050px){.sidebar{width:72px;padding:23px 8px}.sidebar .brand{padding:0;margin-bottom:32px}.sidebar .brand img{width:47px}.sidebar .brand>div,.sidebar nav a>span,.department-label,.profile>span:last-child,.logout{display:none}.sidebar nav a{justify-content:center;padding:15px}.sidebar .profile{justify-content:center}.main-wrap{margin-left:72px}.inbox-workspace.has-ticket,.inbox-workspace{grid-template-columns:280px minmax(0,1fr)}.inbox-tabs{gap:4px;padding:0 7px}.topbar #global-search{width:50%}}
@media(max-width:760px){.sidebar{transform:translateX(-100%);width:220px;padding:24px 12px;z-index:60}.sidebar.mobile-open{transform:translateX(0)}.sidebar .brand>div,.sidebar nav a>span,.department-label,.profile>span:last-child,.logout{display:revert}.sidebar nav a{justify-content:flex-start}.sidebar .brand{margin-bottom:32px}.sidebar .profile{justify-content:flex-start}.main-wrap{margin-left:0}.mobile-menu{display:grid}.topbar{height:58px;min-height:58px;padding:0 14px;gap:9px}.topbar>span{font-size:12px}.topbar #global-search{display:none}.topbar .avatar{display:grid;margin-left:auto}.inbox-workspace,.inbox-workspace.has-ticket{display:block;height:100%}.inbox-list{height:100%;border:0}.has-ticket>.inbox-list,.inbox-welcome{display:none}.ticket-workspace{height:100%}.mobile-back{display:flex;gap:7px;align-items:center;color:#52627e;font-size:12px;padding:12px 16px 0}.ticket-detail-heading{padding:12px 16px 7px}.ticket-detail-heading h1{font-size:20px;margin:10px 0 7px}.ticket-heading-actions{margin-bottom:9px}.conversation>.section-heading{padding:4px 16px}.conversation-tabs{padding:0 12px}.conversation #messages{padding:0 16px}.message{padding:17px 0}.message-content time{font-size:10px}.message .avatar{width:28px;height:28px}.message-body{font-size:13px}.reply-form{margin:8px 10px 10px;padding:0 12px 10px}.reply-form textarea{font-size:16px;height:72px}.reply-actions{margin-top:9px}.reply-actions .muted{display:none}.reply-actions .button{margin-left:auto}.detail-sidebar.info-open{top:90px;bottom:0;width:100%;border-radius:15px 15px 0 0;box-shadow:0 -20px 60px #19254444;padding:15px}.info-close{position:sticky;top:0;z-index:1;background:white;justify-content:center}.inbox-title{padding:22px 20px 14px}.inbox-card{padding:17px 20px}.card-top{font-size:12px}.inbox-card h3{font-size:14px}.inbox-tabs{gap:12px;padding:0 16px}#main:not(.inbox-main){padding:22px 16px}.reply-form .composer-tabs{margin:0 -12px 10px}.ticket-kicker>span:first-child{font-size:13px}.ticket-kicker .badge{font-size:10px}}
/* Compact handling panel and composer alignment. */
.reply-actions .button{margin-left:auto}.topbar #global-search{flex:0 1 590px;max-width:590px}.requester-summary{display:flex;gap:12px;padding:0 16px 15px;align-items:center}.requester-summary strong{font-size:12px}.requester-summary p{font-size:12px;color:#748099;margin:5px 0}.requester-summary small{font-size:10px;color:#748099}.ticket-category{padding:12px 16px;border-top:1px solid var(--line);font-size:11px;color:#52627e}.priority-reference summary,.vendor-disclosure summary{padding:14px 16px;cursor:pointer;font-size:12px;font-weight:600}.priority-reference .priority-rule-note{font-size:11px}.detail-sidebar #handling-form{padding:0 16px 16px;border:0}.detail-sidebar #handling-form>.field{display:grid;grid-template-columns:80px minmax(0,1fr);align-items:center;gap:10px;margin-bottom:12px}.detail-sidebar #handling-form select{width:100%}.detail-sidebar #handling-form .form-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.ticket-heading-actions{float:right;margin:0 0 10px 12px}.ticket-detail-heading h1{clear:both}.ticket-kicker{min-height:36px}.reply-form textarea{height:78px}.reply-form{margin-bottom:12px}@media(max-height:760px){#reply-area{max-height:none}.reply-form textarea{height:65px;min-height:65px}.reply-form .composer-tabs button{padding-top:8px;padding-bottom:8px}.reply-form>label{display:none}.reply-form{margin-top:6px;margin-bottom:8px}.ticket-detail-heading h1{font-size:20px;margin-top:9px}.ticket-detail-heading{padding-top:13px}}@media(max-width:760px){.ticket-heading-actions{float:none;justify-content:flex-end;margin:0 0 6px}.ticket-kicker{min-height:25px}}
.detail-sidebar{align-items:stretch}.detail-sidebar>section{width:100%}
/* Ticket List opens a wide detail without the Inbox rail. */
.inbox-workspace.has-ticket.wide-detail{grid-template-columns:minmax(0,1fr) 320px}.detail-back{display:flex;align-items:center;gap:8px;padding:15px 24px 0;font-size:12px;color:#52627e}.wide-detail .ticket-detail-heading{padding-top:14px}.wide-detail .message{padding:24px 8px}.wide-detail .message-body{font-size:14px}.wide-detail .ticket-workspace{max-width:none}.ticket-table .ticket-title{max-width:520px;font-size:13px}.ticket-table td{padding-top:18px;padding-bottom:18px}.ticket-table th{font-size:12px}.ticket-table .ticket-number{white-space:nowrap;font-size:12px}.stats-grid .stat-card{border:1px solid var(--line);border-radius:8px}.stats-grid .stat-card strong{color:#192544}.dashboard-middle .ai-banner{background:#f0f8e9}.dashboard-middle .ai-mode{color:#386e25}@media(max-width:1399px){.inbox-workspace.has-ticket.wide-detail{grid-template-columns:minmax(0,1fr)}}@media(max-width:760px){.inbox-workspace.has-ticket.wide-detail{display:block}.detail-back{padding:12px 16px 0}.wide-detail .message-body{font-size:13px}}
.inbox-access-note{padding:12px 8px;font-size:12px;color:#748099}
.bulk-ticket-actions{display:flex;align-items:center;gap:16px;padding:12px 23px;border-top:1px solid var(--line);font-size:12px}.select-ticket,#select-all-tickets{width:16px;height:16px;cursor:pointer}

.page-heading-actions{display:flex;align-items:center;justify-content:flex-end;gap:12px;margin-left:auto;flex-shrink:0;flex-wrap:wrap}.page-heading-actions .form-actions{margin:0;padding:0;border:0}.page-heading-actions>.button{white-space:nowrap}@media(max-width:760px){.page-heading-actions{width:100%;margin-left:0;justify-content:flex-end}}

.recycle-messages{margin-top:24px}.recycle-messages td{vertical-align:top}.recycle-messages details{min-width:220px;max-width:600px}






/* search-icon-right-fallback */
.topbar #global-search{position:relative}
.topbar #global-search>input{padding-right:42px!important}
.topbar #global-search>.icon:first-child{position:absolute;right:12px;top:50%;transform:translateY(-50%);z-index:2;margin:0;pointer-events:none}
.topbar #global-search>button{display:none}